Question 1

What's your cancellation policy?

Accepted Answer

We understand that life can get in the way, so as long as you give us 24 hours notice, we're happy to reschedule. With colour appointments, a 50% deposit will be taken when you have your consultation.

Question 2

Why do I need to come in for a skin test?

Accepted Answer

Your health and wellbeing is our upmost priority, so to make sure that everything goes smoothly, we require a 48 hour skin test to check if you have any reactions. Please call us to arrange this.

Question 3

I'm a student/part of the NHS, are there any promotions for me?"

Accepted Answer

Yes! We offer 10% off for Students and NHS, just mention when booking

Question 4

Can I refer a friend?

Accepted Answer

Yes, when you refer a friend, they'll get £10 off their first appointment, and you'll get £5 off your next appointment.

Question 5

What is your Covid policy?

Accepted Answer

We take Covid-19 very seriously and take 15 minutes in between every client to sanitise all chairs and surfaces, as well as having hand sanitiser on entry. We are also both vaccinated and if you would be more comfortable with us wearing a mask with your appointment, please let us know as your wellbeing is our best interest.
 
If you are feeling unwell, we advise you to call and reschedule your appointment.

Question 6

I got a bit bored during lockdown and I've done...

Accepted Answer

If you went a bit experimental during lockdown with various hair products and home dyes, please be honest and let us know! We understand and accomodate, as long as you're truthful.

Question 7

I'm very nervous about getting my hair cut! What will ease my anxiety?

Accepted Answer

We suggest you come in for a pre-consultation and a chat with us, your friendly stylists. Once you feel happy, we can book an appointment and hope to see you soon

Question 8

I'm not sure about the hair I've left with...

Accepted Answer

We want to make sure you're completely satified with your hairstyle, so if you want your hair adjusted, we have a 7 day tweaking period where you can revist the salon, and we'll do what we can to make you fall in love with your hair - free of charge. Although we can't make your hair grow back, we can find a style to suit you, whatever the length!

Question 9

Are your fringe trims complimentary?

Accepted Answer

Yes, our fringe trims are complimentary within 8 weeks

Question 10

Is your hair colour vegan?

Accepted Answer

Yes, our colours are vegan.

Question 11

Are your styling products vegan?

Accepted Answer

We are animal cruelty free, but some of our products do contain honey. If you are vegan, let us know and we'll cater to you.

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